Refund Policy
Refund & Exchange Policy
At Firdous.Clothing, we prioritize customer satisfaction and adhere to the following policies for returns and exchanges:
Exchanges
- Items can be exchanged within 7 days of delivery.
- Products must be unused, unwashed, and in original packaging with tags attached.
- Sale items cannot be exchanged unless a wrong or defective product is received.
- Customized cutting orders are not eligible for return or exchange.
- Online purchases cannot be exchanged at physical stores.
Exchange Procedure
- Share order details, reason for exchange, and clear product images within 7 days of delivery.
- Contact us via email, WhatsApp, or social media to initiate the process.
- Customers must return the item at their own cost using a courier service.
- Once received and inspected, we will process the exchange.
Order Cancellation
- Orders can be canceled before processing by contacting us via email or social media.
- Once shipped, orders cannot be canceled.
- We reserve the right to cancel orders due to stock unavailability or payment issues.
Refund Policy
- Refunds are issued if you choose not to exchange.
- Delivery charges & government taxes are non-refundable.
- Refunds are processed within 2-3 days after receiving and verifying the returned item.
📩 Email: tahaashraf818@gmail.com
📞 Contact: 0222621969